WARRANTY: We stand behind our products and warrant that all items will be free from manufacturing defects for one year (damages caused to gemstones accidental or not, are not covered by our warranty).
SIZING: We offer one complimentary sizing for our standard ring styles, within 30 days of shipment receipt to our US, Canadian, UK, and Australian customers, when within jeweler’s recommended sizing range (does not include gold wedding band). OFF THE SHELF: if you choose to have our stock items sized, you will use your complimentary sizing and your sale will be final. Please allow two weeks for sizing.
SHIPPING: Free Shipping on orders over $500 within the U.S
- Off the shelf ships within 3 business days.
- Made to order ships within 4-6 weeks (up to 8 weeks during busy period) for engagement rings.
- Made to order ships within 2 to 3 weeks for most pendants/necklaces and earrings.
- In addition to production time transit within the U.S.: priority mail 2-3 days, priority express mail 1-2 days (international transit takes up to 10 days)
CANCELLATIONS: see *** updates below.
RETURNS: you may ***return your items within 30 days starting the day your receive it, restrictions apply:
***UPDATES FOR ALL PAYMENTS: AS A RESULT OF PAYMENT PROCESSOR'S NEW TERMS OF SERVICE, WE WILL NO LONGER RETURN ANY PAYMENT PROCESSORS FEE AS OF FEBRUARY 1, 2020. THEREFORE IN THE EVENT YOU WOULD LIKE TO CANCEL OR RETURN AN ORDER FOR A REFUND, WE WILL REFUND YOUR TOTAL ORDER MINUS 5% FOR THE TRANSACTION FEE.
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