FAQ

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Frequently Asked Questions

Order

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

How long will it take to get my orders?

"Off The Shelf" items are in stock and ready to ship within a few days. We ship priority mail which transit is 2-3 days within the U.S. Express shipping is available and transit is 1-2 days within the U.S. International transit will take up to 10 days. Delivery details will be provided in your confirmation email.

"Made To Order" will ship as soon as production is complete which usually takes 4 to 6 weeks.

Why does my order take four to six weeks?

Many of our pieces are made to order. That means, you select your size, the metal option and the center stone size. Once that order is placed, we begin the process of making the ring and we take our time to make sure it is of fine quality craftmanship. Not carrying all the pieces in stock, allows for us to have less overhead and a lower price point for you. If you are looking for something to receive within a shorter amount of time, please check out our "off the shelf" items or inquire within.

What is professional annual maintenance?

We offer our services to make sure your piece of jewelry is well maintained and cared for. All you have to do is send it in to us and for a fee, we will clean, polish, and inspect your ring to make it like new again. It includes tightening the prongs. If there is any damage, there will be an additional fee for that type of repair.

Do you have a finger sizing chart?

Yes, we do! Click on the link below and then click on "Ring Size Help

https://www.samnsue.com/pages/size-chart

Why does my gemstone appear cloudy/milky?

You can be assured that the stone itself has not changed it's properties from the time you have received it. For some reason, this is a common assumption. Gemstones are oil magnets. It will build up over the stone and have a layer that is difficult to clean. We recommend that you keep your ring clean on a weekly basis. If you are unable to properly clean it, please send it in for a professional annual maintenance (fee applies). For cleaning, please check out the link below:

https://www.samnsue.com/blogs/how-to/how-to-clean-morganite-jewelry

Another reason it may appear cloudy or milky is because it may have gotten scratched up. While this is not a common wear and tear type of wear, it does occur with some of our clients and the only way to fix that is to send it back in so we can repolish your stone. To avoid this, we recommend avoiding hitting your ring (specifically the stone) against hard or metal surfaces.

Do you offer ring resizing?

Yes! We absolutely do. The first 30 days after delivery is complimentary up to one full size on most designs. After that, there will be a fee for resizing.

Any question?

You can contact us through our contact page! We will be happy to assist you.

Should you ask if we can be trusted?

Check out our clients photo reviews

Perfect! Third piece of jewelry from you!

Perfect! Third piece of jewelry I’ve bought from samnsue over fifteen years and everything has been perfect and held up well!

My wife is obsessed with the rings I purchased

My wife is obsessed with the rings I purchased. Good work and easy process.

Beautiful

Beautiful

Quality is fantastic and the customer service is even better

Quality is fantastic and the customer service is even better. I would highly recommend to anyone. They went above and beyond to make sure the big day would happen on time.

Love it but way to big. Cant wear on intended finger

Arrived early and was beautiful

Arrived early and was beautiful.

So pretty

this ring is so gorgeous! It’s such a statement piece and I love to wear it when I don’t want to wear a lot of jewelry. It’s just so simple and elegant at the same time

Sam and Sue are the best jewelry designers

Sam and Sue are the best jewelry designers, hands down. We got my engagement ring, wedding ring, and now 5 year wedding anniversary ring from Sam and Sue and every single item is beautifully crafted and unique. The Olivia ring is absolutely gorgeous.

Amazing

Amazing

The ring is beautiful and stunning

The ring is beautiful and stunning. Our friends love it. On a customer service side they should have sent out a notice that it was shipped. Still a beautiful room

Stunning!

I absolutely love my new ring!I have several rings from SamNSue andI I love every single piece! The craftsmanship is impeccable, the designs are beautiful and original. Just the best! Thank you

Beautiful ring

Beautiful ring, great service! Just as advertised, and now my favorite ring. Thank you!

Everything was great!!!

Everything was great, honestly don't have any complaints, the only issue is the ring runs a little big, otherwise would have scored higher. Will definitely recommend to a friend!!

Worth Every Penny!!!

This ring has been on my Wishlist for probably 2 years now. I have a big birthday coming up & figured no one else will ever buy it for me, so I purchased it for myself. I am so glad that I did! Pictures & video do not do this gorgeous ring justice. I am obsessed and constantly staring at it. Finding it on sale was just a bonus. I would pay full price with no hesitation.

Wife Loved It!

Thank you for all the help….again!

Obsessed.

Beautiful

It is beautiful

I received the ring order and mannnnnn! It was absolutely beautiful. I just know my beautiful girl is going to love this 😁. I would 110% buy from here again.

So beautiful

This is my second time buying from SamnSue and I’m absolutely floored for the second time. Stunning craftsmanship!

Stunning!

This ring in the 3/4 options plus 2 bands is so gorgeous. I get many compliments on it and it’s for sure a favorite piece of mine!

Beautiful rings and great service

We ordered some rings from SamNSue and they were simply gorgeous. They were also very helpful when we had a request about our order. Highly recommended.

Beautiful

It's perfect and exactly as advertised!

Dream Ring!

I have been wanting this Ava Oval Morganite paired with the Ivy band for six years now and finally got it! Everything about it is stunning and VERY high quality. I'm glad I went with the 8x6 size because I have small hands and a 4.5 ring size, so it looks balanced. I love the vintage look of the Ava and Ivy together. Highly recommend!

Amazing details

The ring looks amazing!

Delivery worldwide

We ship to all countries where jewelry shipment is no prohibited

Satisfied or refunded

We make it for Love, if you don't love it, return it.

Top-notch support

DM or emails, we're here to answer all you inquiries.

Secure payments

We do not save your credit card information, no leak from us.