We stand behind our products and warrant that all items will be free from manufacturing defects for one year. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise.
If we determine that the damage is not caused by a manufacturing defect, then we will notify you and let you know if repair services are available at cost or otherwise (we do not manufacture gemstones, damages caused to gemstones accidental or not, are not covered under our warranty).
Our lifetime warranty do NOT include the following:
- Lost or stolen jewelry
- Abused or deeply damaged jewelry
- Chipped, broken, or damaged center diamonds or gemstones
- Wear and tear issues that are not manufacturing defects. Common wear and tear includes
- Side stones falling out over time due to bent, broken, or worn prongs
- Metal discoloration caused by household cleaners, makeup, perfume, hairspray, chlorinated pool, or hot tubs/Jacuzzis
- Misshapen settings that cause diamonds or gemstones to pop out, caused by daily pressure from exercise (especially weightlifting), physical work, gardening., etc.
Please note that slight irregularities and variations in craftsmanship or natural characteristics, or internal inclusions, visible or otherwise, in colored gemstones are unique and individual to each item. These characteristics are considered as part of the character of the item, and should not be considered a defect.
Precious metals and gemstones are delicate by nature and require care and attention to extend the lifetime of the jewelry piece. Rings in particular need routine preventative maintenance due to the constant impact incurred by day-to-day wear. Issues that you may encounter from regular wear such as a bent band, missing or broken diamonds, worn out, bent or broken prongs are considered “wear and tear” and will not be covered by our warranty. Since these occurrences are anticipated through the lifetime of your rings, it is recommended to obtain insurance coverage for the possibility of loss, theft or damage which is not covered by samNsue. In addition, damage caused during sizing or services performed by someone other than samNsue will not be covered by our warranty.
All shipping costs to be sent back is at your own expense. samNsue is not responsible for any return shipping costs, lost or damaged packages, always ship insured.
RING CARE AND PREVENTATIVE MAINTENANCE
samNsue recommends visiting your local jeweler every 6-12 months to maintain the beauty and integrity of your ring. Regular maintenance will help ensure the security of your diamonds. This care is particularly essential in rings, as our hands are subject to constant impact during regular daily activity. During the preventative maintenance, your ring should be reviewed for structural integrity and loose or damaged diamonds. After a thorough cleaning and polishing of the metal, each diamond should be checked and tightened as loosening is expected. Rhodium plating is the final step of 14k and 18k white gold.
Your samNsue purchase includes complimentary service of tightening, polishing, rhodium plating and cleaning for the first year of your fine jewelry. Items shipped to samNsue for routine maintenance are subject to a nominal shipping fee.
LIFE TIME SUPPORT
After your one year warranty, we will offer inexpensive repair services for all your jewelry from samNsue.