30 day returns at samNsue.com, we offer 30 day returns, so that you can make sure your purchase is just right. If for any reason you are not satisfied with your purchase, simply return it within 30 days for an exchange or ***refund (customers are responsible for return shipping). Please allow up to two weeks for your refund to be processed. We take pride that our jewelry is produced with exceptional standards and care. Please note: Your purchase comes with a jewelry box. If the box is not returned in its original condition with your order, there will be a $50 fee deducted from your refund.
***UPDATES FOR ALL PAYMENTS: AS A RESULT OF PAYMENT PROCESSOR'S NEW TERMS OF SERVICE, WE WILL NO LONGER RETURN ANY PAYMENT PROCESSORS FEE AS OF FEBRUARY 1, 2020. THEREFORE IN THE EVENT YOU WOULD LIKE TO CANCEL OR RETURN AN ORDER FOR A REFUND, WE WILL REFUND YOUR TOTAL ORDER MINUS 5% FOR THE TRANSACTION FEE.
for our standard ring styles within 30 days of shipment receipt to our US, Canadian, UK, and Australian customers, when within jeweler’s recommended sizing range, with free shipping back to you. Please note our eternity rings cannot be resized due to their design. Custom, modified, and engraved rings are subject to resize fees. If you resize your ring at the time of your purchase, any subsequent resizes will be subject to fees. Sizing your ring will void your return privilege. For orders shipped outside the US, Canada, the UK, and Australia we do not offer free ring resizing or free returns due to potential taxes being levied.
Please note that returned items must be in their original, unworn condition and accompanied by all original documentation. Due to their personalized nature, the following orders are nonreturnable: items that have been modified, engraved, or resized; items that have previously been exchanged; and custom designed jewelry. Alterations to orders currently in process void the complimentary resize, return and exchange policies. If you have a special request for a later delivery date, our 30 day return/exchange period begins on the date that your order was first available to ship.
Engraved jewelry items other than rings may not be returned. Engraved rings may be returned for credit, however engraving fees are non-refundable. Special orders, customized orders, "LIQUIDATION", "FINAL SALE" items are final sale and are not eligible for return. Returns without a Return Merchandise Authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed. Ring sizes mentioned as "Others" are not returnable/refundable. Items that have previously been exchanged, sized or repaired by samNsue, and any items modified in anyway are nonrefundable/returnable.
Orders purchase with our layaway plan is subject to a 25% restocking fee within the terms and conditions on the paypal invoice. To start a layaway click here.
How to Prepare a Return or Exchange
To return any item to samNsue, follow the below process:
- For all returns email us and you will be given a Return Merchandise Authorization (RMA). For all returns, write the code on the bottom of your original invoice and on the outside of the box you are returning.
- Package Your Return. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$180 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write "Jewelry" anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. Allow samNsue up to 14 days to process any return/refund.